Sourcing, Auditing and Fixing
Whatever relationship you may have with your partner, either a client or a provider, the level of importance of it must be understood by all involved parties. The priorities might be different from both side of the pond, therefore the expected deliveries would differ from what you wish.
This is exacerbated while the contract are either long terms, a strategic factor or represents significant money.
Usual suspects are legions, such as a provider which has been to nice while contract negociation because client is a new logo and is prestigious. Another one is a client seeks costs reductions by all means and do not adopt a transparent number crunching on operational KPis nor on volumes.
Some will think bonus/malus terms are not so important as we are partners, some other says the exit clauses should not be a priority as we are all professionals etc.
The list can be long and in the last 20 years we have seen so many cases of contracts and projects that comme to a bad ends, or even worst after few months gets into such a bad governance mood ending in a complete loss of trust from both side.
The effort of Sourcing and Managing a partner, again can be from client or provider sides, is often neglected and many organisation are convinced they can handle this internally : WRONG
An audit of your contract is definitely a worth spending - hiring a skilled professional stepping back from the day to day operations will understand parties constraints and will and make them happening.
Dig.IT is fully armed with all necessary weapons to audit your contracts and make appropriate quick wins and mid terms action plan.